Customers are responsible for shipping back their returns. You must complete the return form found in our RETURN PORTAL linked below before mailing back your items. This is mandatory, as returns have to be approved before being sent back.
Damages must be filed through route within 10 days of delivery, so be sure and notify us ASAP!! Delta T is not liable for any damaged packages if you did not purchase Route Shipping Protection. We will file a claim with UPS and it will be up to them whether the claim is approved or not.
Customers may return items within 20 days as long as tags are still attached, possession of receipt, and clothes have not been worn. Returns MUST BE unwashed, unworn, and free of makeup, deodorant, perfume or any other stains. Items returned with distinct cigarette smell will be rejected.
All items purchased under the clearance tab are nonreturnable. NO EXCEPTIONS!
Any orders purchased with AFTERPAY, SEZZLE, OR SHOP PAY INSTALLMENTS are non-refundable, but an exchange or store credit can be issued!!
Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box will result in a 30% restocking fee.
If you received a damaged item email Leah@dnwoutdoors.com!
Shoe boxes are considered to be part of the product. We do not accept returns on shoes without the box. If your box comes in damaged and you wish to return them, we must be notified within 10 days!!
**Delta Traditions is not liable for any delivered UPS packages that were lost or stolen IF you did not purchase Route Shipping Protection! We highly recommend purchasing Route Protection. Please be sure and notify us within 10 days after receiving a damaged item**
Thanks for shopping Delta T! :)